FAQs

Browse Answers To Admission-Related Questions And Concerns.

Explore ILC’s FAQ hub for clear answers. Find quick guidance on courses, admission, visas, and student life support.

Frequently Asked Questions

Browse our FAQs section for answers to the most common queries from our users

ILC offers multi-level English programs (Beginner, Elementary, Intermediate, and Advanced), IELTS Preparatory, TOEFL Preparatory, MUET Preparatory, Business English, Corporate English Training, and University Pathway English. We also provide other language courses such as Arabic, Mandarin, French, and Malay, as well as online group and one-to-one options to suit different learning needs.

We offer four main English levels: Beginner, Elementary, Intermediate, and Advanced. Each level is structured as a 3-month program designed to build your skills step-by-step and prepare you for academic or professional use of English.

All new students take a placement test that checks grammar, writing, reading, listening, and speaking. Based on the results, our academic team places you into the level that best matches your current skills so you can learn effectively and comfortably.

Yes. Many students start at Beginner or Elementary level and complete the full pathway up to Advanced. As long as you meet the attendance and assessment requirements at each stage, you can move to the next level and gradually build strong, confident English.

Each level is designed as a 3-month program, based on intensive study and consistent attendance. Some students may need a little extra time depending on their starting level, study habits, and progress in assessments.

Most on-campus classes run from Monday to Friday, with lessons scheduled in blocks and short breaks in between. Students usually have time before or after class for self-study, meals, rest, and personal activities.

Yes. ILC can arrange evening or weekend classes as private one-to-one lessons or closed-group sessions for students or professionals who cannot attend daytime classes. These are subject to availability and may have a different fee structure.

Class sizes are usually kept small to medium to encourage interaction and personalised attention. The exact number may vary by level and program, but we aim to ensure that every student can participate actively and receive feedback from the teacher.

Our lessons are communicative and student-centred, focusing on real-life communication, group work, pair practice, and practical tasks. Teachers integrate listening, speaking, reading, and writing skills, supported by textbooks, digital resources, and interactive activities.

Our instructors are qualified and experienced language teachers with strong classroom experience and a passion for teaching. Many have taught international students from different countries and are familiar with the challenges of learning English as a second language.

Yes. ILC offers on-campus classes in Malaysia, live online classes via video platforms, and recorded online courses for flexible learning. All formats follow structured syllabi and are delivered by experienced instructors to maintain consistent quality.

Yes. One-to-one and closed-group classes are available for students, professionals, or organisations that prefer more focused or customised learning. These can be scheduled for weekdays, evenings, or weekends, depending on teacher availability.

Yes. In addition to English, ILC offers Arabic, Mandarin, French, and Malay language programs. These are suitable for beginners and intermediate learners who want to develop communication skills for study, work, or daily life in multilingual environments.

Yes. We offer specialised English programs such as Business Communication & Writing, English for Human Resources, English for Banking & Finance, and English for Marketing & Sales. These courses focus on practical vocabulary, communication skills, and real workplace scenarios.

We provide comprehensive preparation programs for IELTS, TOEFL, and MUET. These courses focus on exam skills, test strategies, practice papers, and feedback to help you achieve the scores required by universities or employers.

No. You do not need an existing English certificate to apply. All new students take a placement test (on-campus or online) so we can place you in the most suitable class based on your current level.

Yes, children from age 7 and above can join age-appropriate programs, especially if they are already living in Malaysia and do not require a student visa. For younger learners, schedules and course types are designed to be engaging and manageable.

For general study (without student visa), there is no upper age limit; adults of any age can join. For students who require a Malaysian student visa, immigration rules generally allow ages 18 to 43; this is handled under admission and visa regulations.

We strongly recommend students bring a laptop or tablet for online practice, assignments, and accessing digital materials. This supports ILC’s Bring Your Own Device (BYOD) approach and helps you make the most of our learning resources.

Yes. Students receive regular homework, quizzes, mid-term tests, and final assessments. These help you track your progress and allow teachers to identify areas where you need more support.

Upon successful completion of your program and meeting attendance requirements, you will receive an ILC Certificate of Completion indicating your course type, level, and dates of study. This can support university applications, job applications, or personal records.

Many universities accept language centre certificates as proof of English proficiency or preparatory study. However, some institutions still require standardised test scores like IELTS or TOEFL. Our team can advise you based on your preferred university and country.

Yes. Through our University Placement Services, we help you explore study options in Malaysia and abroad, compare programs, and prepare applications so you can smoothly transition from language studies to higher education.

ILC assists with applications to universities and colleges in Malaysia, the USA, the UK, Australia, China, Canada, and other destinations. We help you identify suitable pathways that match your academic background, budget, and future plans.

Not always. You may begin the university application process while still studying at ILC. However, final acceptance usually depends on achieving the required CEFR level or exam score (such as IELTS, TOEFL, or MUET) set by the institution.

Yes. Our placement team provides guidance on visa requirements, financial documents, and other supporting papers for each study destination. We help you understand timelines and procedures so that you can prepare your university visa smoothly.

Processing times vary by country and institution, but most students receive an offer letter within 2–8 weeks after submitting complete documents. Visa processing will require additional time depending on the embassy and destination.

Yes. If you and your teacher feel that your current level is not suitable, you may request a level review. The academic team may arrange extra assessment and, if appropriate, move you to a higher or lower level.

Yes. Subject to availability and visa conditions, students may change programs or add an extra course (e.g., Business English or IELTS). Any changes must be discussed with the academic and admissions teams so we can update your study plan and fees correctly.

Pausing your studies may be possible for local or non-visa students, but it is subject to ILC’s academic and refund policies. For students with a student visa, any long break must follow immigration rules, and you must consult ILC before making changes to your study plan.

Low attendance affects your progress and may prevent you from moving to the next level or receiving your certificate. For student visa holders, poor attendance can also affect visa status, so students are expected to attend classes regularly and follow school regulations.

Yes. ILC operates under approval from relevant Malaysian education authorities and is registered with Education Malaysia Global Services (EMGS) to process student visas for eligible international students.

Yes. We can design customised English and communication training for companies and organisations, including sector-specific content such as banking, HR, marketing, and customer service. Training can be delivered on-site or online.

From time to time, ILC offers short skill-based workshops such as speaking clubs, writing clinics, presentation skills, or exam strategy sessions. These are usually announced on our website and social media channels.

In many programs, especially General English, students may start at scheduled intakes or mid-cycle depending on placement test results and class capacity. Our admissions team will advise the best start date so you can follow the syllabus smoothly.

From time to time, ILC may offer promotions or special discounts for certain intakes or groups (for example, family members enrolling together). Any available offers will be communicated officially through our website, social media, or authorised agents.

The primary language of instruction is English for all English programs. In other language courses (Arabic, Mandarin, French, Malay), the target language is used as much as possible, with simple English explanations if needed.

Yes. Online and on-campus students follow similar syllabi, assessments, and teacher support. Online learners also receive feedback, guidance, and access to course materials, but must ensure they have a stable internet connection and suitable device.

Yes. Students receive feedback from teachers, and many programs include progress reports or assessment summaries that show your strengths and areas for improvement, especially before moving to the next level.

You can reach ILC via the website contact form, email, WhatsApp, or phone. Our team will respond as soon as possible to answer questions about programs, fees, schedules, and available services.

For students who do not require a student visa, admission is usually completed within 1–2 working days after all documents and fees are received.
For students who require a Malaysian student visa, the process typically takes 3–4 weeks after complete documents and EMGS application fees are submitted, though actual times may vary based on EMGS and immigration.

You can apply in two main ways:

  1. Apply online by completing the application form on our website and uploading all required documents.

  2. Apply via email or WhatsApp by sending your documents to the admissions email or WhatsApp number, and our team will complete the application on your behalf.

Local students (Malaysians) typically need:

  • Malaysian IC
  • Passport-sized photograph (soft copy)
  • Completed application form
  • Payment of the application/administration fee and applicable tuition fees.
    Additional documents may be requested depending on the course.

These students usually need:

  • Passport data page
  • Passport-sized photograph (soft copy)
  • Completed application form
  • Payment of application/administration fee and tuition fees.
    If they hold another valid pass in Malaysia (e.g. dependent, work, or long-term pass), we may also request a copy of that pass.

You must normally submit:

  • All pages of your international passport, including cover pages
  • Passport with at least 12 months validity
  • Passport photograph (size 217px × 280px)
  • Minimum high school certificate and transcript
  • English translation of documents if not originally in English
  • Completed Health Declaration Form (downloaded from ILC’s website)
  • EMGS Application Processing Fee of RM2,500
    Additional documents may be requested depending on nationality and immigration rules.
  • Administration Fee RM500

Yes. International students applying for a student visa to study at ILC are generally required to be between 18 and 43 years old, according to current Ministry of Education and immigration guidelines. Students outside this range should contact us to discuss their situation.

Yes. ILC accepts applications from students around the world. You can submit your documents online, pay the required fees, and receive guidance for visa, insurance, accommodation, and pre-arrival preparation from our admissions team.

For international students who require a student visa, current regulations generally require you to apply from outside Malaysia. If you are already in Malaysia on a tourist visa or other short-term pass, you may need to exit the country after applying and wait for your Visa Approval Letter (VAL) before re-entering.

Yes, but immigration rules are strict:

  • If you currently hold a valid student visa from a Malaysian university or college and have not yet graduated, you may be allowed to transfer to ILC.
  • If you have already graduated from a Malaysian higher institution, immigration will normally not allow a new student visa for a language centre (this is seen as a visa downgrade).
  • If you studied up to 1 year at another language centre, you may study up to an additional year at ILC. If you already studied more than 1 year at another language centre, a new language-school visa is usually not allowed.
    These rules apply only to students who require a student visa.

Yes. International students who hold other valid passes (such as dependent, work, or long-term social visit passes) and do not require a student visa may study at ILC without a specific time limit, subject to our normal academic requirements.

Yes. ILC provides full support for international students who require a Malaysian student visa. We help with document checking, EMGS submission, medical insurance requirements, and updates during processing. Visa applications are submitted through EMGS, and once approved, you can download your e-VAL (Visa Approval Letter) or receive it from us.

We recommend applying at least 12–16 weeks before your intended intake date. This allows enough time for document checks, EMGS processing, and any additional clarifications requested by immigration.

The VAL or e-VAL is the official approval issued by Malaysian Immigration for you to study in Malaysia. You must use the e-VAL to apply for your e-Visa, Single Entry Visa (SEV), or Visa On Arrival (VOA) depending on your nationality. You need to bring your e-VAL when travelling to Malaysia.

A pre-departure medical check in your home country is strongly recommended so you know your health condition and avoid unnecessary stress and cost.
However, the official EMGS medical check-up must be completed within one week after arrival in Malaysia at an EMGS-approved panel clinic.

If you fail the EMGS medical check-up, Malaysian immigration will not approve your student visa sticker. You will not be able to continue your studies at ILC and may be required to return to your home country. For this reason, we advise students to check their health status before travelling and to be honest in the Health Declaration Form.

You may be eligible for a partial refund of tuition fees. However, administration fees and EMGS application fees are not refundable.
If you have already attended classes, ILC will deduct the portion of tuition that corresponds to the period studied and refund the remaining eligible amount according to our refund policy.

No. Accommodation booking fees are not refundable, as they are used to secure your room or unit with the accommodation provider.

Accommodation fees may be refundable only if you inform ILC at least 4 weeks before your move-in date. Once you move into the accommodation, the fee is usually not refundable.
If you do not like the accommodation upon arrival, you must inform the ILC representative immediately so that we can try to arrange an alternative or discuss possible refund options with the provider.

In some cases, a partial refund of tuition fees may be possible. ILC will deduct charges based on the classes already attended and other non-refundable items such as administration fees and EMGS fees. All refunds are processed according to ILC’s official refund policy.

The EMGS application processing fee is strictly non-refundable under all circumstances. Other refundable amounts, if any, will follow ILC’s official refund policy shared with you during admission.

Yes. All applicants must pay an application/administration fee.
International students who require a student visa must also pay the EMGS application processing fee (RM2,500) before we can submit their visa application. The exact fees and payment steps will be explained by our admissions team.

International students who require a student visa must pay full tuition fees after their e-VAL is approved and before travelling to Malaysia. You must bring your payment receipt when entering Malaysia.
Students who do not require a student visa may pay tuition fees upon registration or before starting their classes.

International students can usually pay by:

  1. International bank/wire transfer to ILC’s official company account.

  2. Selected local payment options (such as Touch ’n Go for eligible countries like China, where applicable).
    Details will be provided on your invoice or by our finance team.

Yes. You can request an official invoice for tuition, registration, or accommodation payments. This invoice is useful for bank transfers and should also be carried when you travel to Malaysia, as immigration officers may ask to see proof of payment.

Once we receive all required documents and confirm they are complete, we usually issue an Offer Letter within 1–2 working days, depending on program availability and the accuracy of your application.

Yes. You may indicate interest in multiple programs (for example, General English and IELTS Preparatory). Our advisors will help you design the best combination based on your goals, visa duration, and schedule.

If anything is missing, unclear, or does not meet EMGS standards, our admissions team will contact you to resubmit or correct the documents. Processing will only start once we have received all required documents in the correct format.

No. You do not need an IELTS or TOEFL score to join ILC. We will test your level with our own placement test and assign you to the appropriate class.

Yes, many students choose to extend for additional months or levels. For students with a student visa, extensions must follow immigration rules and maximum language-study limits. Our team will guide you on how many extra months or levels are possible in your case.

The EMGS fee includes visa processing charges and 6 months of basic medical insurance (with a default sum assured of RM20,000). It does not include tuition fees, flight tickets, accommodation, or personal expenses.

Yes. Students who wish to upgrade their coverage from the basic RM20,000 plan to RM50,000 can add approximately RM300 (as advised by our team). This option is available during the EMGS and admission process.

You should prepare:


  • Valid international passport (at least 12 months)
  • Offer Letter from ILC
  • Tuition payment receipt and invoice
  • e-VAL approval
  • e-Visa / SEV / VOA (depending on your nationality)
  • Confirmed accommodation details
  • Flight ticket (submit a copy to ILC at least one week before arrival)
  • Personal items suitable for a tropical climate.
    Our team will send you a detailed pre-arrival checklist.

Yes. ILC provides arrival guidance and can assist with immigration clearance for students arriving with an approved VAL. Airport pickup and transportation to your accommodation can also be arranged upon request, with applicable charges.

After you choose your preferred housing option, ILC will provide booking or confirmation details once payment is received. Without full payment, we cannot guarantee your room, so it is important to confirm your accommodation before you travel.

You can contact our admissions team by email or WhatsApp for updates. For student visa applications, you can also track your EMGS status directly on the EMGS website using your passport number and application reference.

If your visa is approved later than expected, we may need to shift you to the next available intake. Our admissions team will advise you on revised start dates and any necessary changes to your study plan.

In some cases, family members may apply for dependent or social visit passes based on their own eligibility and Malaysian immigration rules. ILC can offer general guidance, but your family members must check requirements with the relevant Malaysian embassy or consulate.

Changing intake dates after VAL issuance may be possible but is subject to EMGS and immigration rules. Some changes may require additional documentation or updates to your application. You must inform ILC as early as possible if your travel plans change.

If you do not complete your EMGS medical check-up within the required period after arrival, your student visa sticker cannot be issued, and you may not be allowed to continue your studies. It is extremely important to attend your assigned medical appointment promptly.

You can contact ILC’s Admissions Office via email or WhatsApp using the details provided on our website. Our team will help with application steps, document requirements, fees, and any visa-related questions.

A typical day includes engaging classes, group activities, and opportunities to practise English with classmates from many countries. Students also have time for self-study, rest, exploring the city, and joining occasional workshops or events organised by ILC.

Yes. We provide orientation sessions, practical tips, and ongoing support to help you adapt to local culture, routines, and expectations. Our team is available to answer questions about transport, safety, lifestyle, and settling into your new environment.

Yes. ILC occasionally organises social gatherings, cultural visits, workshops, and student engagement activities. These events help you build friendships, practise English in real-life situations, and enjoy your time outside the classroom.

Yes. Our classes often include students from many different countries and backgrounds. This creates a multicultural environment where you can learn about other cultures while practising English every day.

Facilities typically include classrooms, reception, student support areas, Wi-Fi access, and waiting or study spaces. Specific facilities may vary by campus, and details will be explained during your orientation.

Many students balance their studies with work, family, or personal responsibilities (especially non-visa and online students). Our clear schedules, academic support, and flexible course options can help you manage your time effectively.

Malaysia is generally considered safe and welcoming for international students. As in any city, we encourage basic safety practices such as staying aware of your surroundings and following local guidelines. ILC provides advice to help you stay safe in daily life.

Costs vary based on your lifestyle and accommodation, but you should budget for housing, food, transport, utilities, mobile/internet, and personal expenses. Our team can share sample budgets and tips based on common student experiences.

Yes. We help students explore suitable accommodation options near campus, including shared apartments, private rooms, or student housing. We also provide guidance on contracts, rules, and practical considerations before you confirm your booking.

Most students use public transport, e-hailing services, or walk if they live nearby. During orientation, our team will share information about routes, transport apps, and cost-effective ways to move around the city.

Students can choose from shared units, private rooms, or dedicated student hostels, depending on budget and preference. Options may include furnished units with Wi-Fi, shared kitchens, and basic facilities. Details are provided on our Accommodation page or by our staff.

ILC does not usually provide daily meals. However, there are many local restaurants, cafés, and food courts near the school and accommodations, offering a variety of affordable food options, including halal choices.

Yes. The school provides Wi-Fi access for learning and communication. Many accommodation options also include Wi-Fi, though speed and quality may vary by provider. Students should confirm this when booking.

Yes. Malaysia is a multireligious country, and students can practise their faith freely while respecting local laws and customs. Mosques, churches, temples, and other places of worship are available in most areas.

Malaysia has a tropical climate-generally warm and humid all year, with regular rain. Light, comfortable clothing is recommended, as well as modest dress for class and certain public places.

We suggest lightweight, breathable clothes suitable for warm weather, plus a light jacket or cardigan for air-conditioned rooms. For class, students should dress neatly and modestly, avoiding overly revealing or inappropriate clothing.

Yes. Students are expected to follow ILC’s code of conduct, which covers respectful behaviour, punctuality, and regular attendance. For visa students, attendance requirements are especially important because they are linked to immigration regulations.

Rules about visitors depend on your accommodation provider or landlord. Some places allow limited visitors, while others may restrict overnight stays. Students must follow the rules stated in their housing contract to avoid problems.

Certain student hostels or shared units may have curfew or security rules, especially at night. These are set by the accommodation provider, not by ILC, and are aimed at ensuring safety and order.

Immigration rules for language-centre student visas in Malaysia generally do not allow part-time work. You must always follow the conditions written on your visa. Students on other passes (such as dependents or work permits) must also obey the rules of their specific pass.

Many students use a combination of cash, debit/credit cards, and e-wallets. Our team can share general information about local banks, ATMs, and common payment apps, but we do not act as a financial agent or open accounts on behalf of students.

If you feel unwell, you should visit a clinic or hospital as soon as possible. Your EMGS medical insurance may cover certain treatments, depending on your plan. You should also inform ILC so we can advise on attendance and provide support if needed.

While we are not a mental health clinic, our student support team can listen to your concerns, provide guidance, and suggest appropriate resources or professional services if necessary. We encourage students to reach out early when facing difficulties.

Yes. Students often travel during weekends or official school breaks to explore other parts of Malaysia. You should always ensure your attendance remains good and that your visa and passport are valid and safely kept during any travel.

Many students use public libraries, cafés, and co-working spaces near the school for self-study. Our staff can recommend places where students commonly go to review lessons and complete assignments.

You can make friends through class activities, group projects, school events, and social media groups for students. Being open, respectful, and willing to communicate in English helps you build strong connections with classmates from many countries.

Yes. Your family may visit you as tourists or visitors, depending on their nationality and visa rules. They should check entry requirements with the Malaysian embassy or consulate. During visits, they are welcome to see the school at appropriate times.

ILC does not act as a formal agent for mobile or banking services, but we can share general information and recommendations. Many students purchase prepaid SIM cards at the airport or nearby shops and then open bank accounts if eligible.

We use email, WhatsApp, notice boards, and classroom announcements to share important updates on schedules, holidays, assessments, and events. Students should check their messages regularly and keep their contact information up to date.

Yes. ILC observes Malaysian public holidays and occasionally school-specific breaks. A yearly academic calendar is provided so students know which days there are no classes and can plan their time accordingly.

Malaysia uses Malaysia Time (MYT, UTC+8). For online classes, students joining from other countries must adjust to this time zone. Our team will confirm class times and may suggest tools to help you convert time zones correctly.

Yes. Online students may be invited to join virtual events, webinars, and online workshops. While they may not attend physical gatherings, we do our best to include them in the ILC learning community.

We ask students to respect privacy and obtain permission before posting photos or videos of classmates, teachers, or staff on social media. Certain areas may have restrictions on photography for security or privacy reasons.

In any serious emergency, you should contact local emergency services and inform ILC as soon as it is safe to do so. During orientation, we will provide important phone numbers and guidance for different types of emergencies.

Most language students do not need special police registration. However, if any specific formalities are required for your nationality or visa type, ILC will provide basic guidance and supporting letters where appropriate.

From time to time, students may join community, cultural, or academic activities arranged or recommended by the school. Participation is usually voluntary and depends on availability and local regulations.

Yes. Even after completing your studies, you may still contact ILC for study advice, university placement services, and basic documentation such as additional copies of your certificate or confirmation letters.

Our team provides step-by-step guidance from pre-arrival to arrival, including what to pack, how to navigate the airport, what to expect at immigration, and how to get to your accommodation. Orientation sessions further support students who are studying abroad for the first time.

Yes. You can practise English by talking with classmates, joining school activities, exploring the city, and interacting with locals. Teachers often encourage students to use English in daily life and may give tasks that require real-world practice.

You can speak to student support staff, academic coordinators, or the administration team. They will listen to your situation and help you find solutions, whether the issue is academic, practical, or related to your wellbeing.